Are you a Consumer Representative? Tell us your story...

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We want to hear your story

Across NSW health consumer representatives contribute thousands of hours towards improving health services and ensuring better outcomes and experiences for patients. We don't often hear their stories. If this is you, we want to hear from you. What has it been like to work with health services? What works well and what impact have you had? What are your frustrations and do you have tips for others in coping with barriers?

Please use the tool below to tell your story (you will need to be registered first).

What is a health consumer representative?

A health consumer representative is a health consumer who has taken up a specific role to provide advice on behalf of consumers, with the overall aim of improving health care.

A consumer representative is often a consumer member of a committee, project or event who voices consumer perspectives and takes part in decision making on behalf of consumers. A health consumer representative may be nominated by and accountable to, a consumer organisation.

Usually the role is working with a health service (or consumer organisation) and is often in a volunteer capacity. Sometimes the role comes with a small payment to cover the consumer’s costs. For more definitions see www.hcnsw.org.au/consumers-toolkit/who-is-a-health-consumer-and-other-definitions/ .

We want to hear your story

Across NSW health consumer representatives contribute thousands of hours towards improving health services and ensuring better outcomes and experiences for patients. We don't often hear their stories. If this is you, we want to hear from you. What has it been like to work with health services? What works well and what impact have you had? What are your frustrations and do you have tips for others in coping with barriers?

Please use the tool below to tell your story (you will need to be registered first).

What is a health consumer representative?

A health consumer representative is a health consumer who has taken up a specific role to provide advice on behalf of consumers, with the overall aim of improving health care.

A consumer representative is often a consumer member of a committee, project or event who voices consumer perspectives and takes part in decision making on behalf of consumers. A health consumer representative may be nominated by and accountable to, a consumer organisation.

Usually the role is working with a health service (or consumer organisation) and is often in a volunteer capacity. Sometimes the role comes with a small payment to cover the consumer’s costs. For more definitions see www.hcnsw.org.au/consumers-toolkit/who-is-a-health-consumer-and-other-definitions/ .

Tell us about your experience as a health consumer representative

Please share your story here. You can add text, images and even upload a video.

Thank you for sharing your story with us. We will confirm with you and get your permission before publishing your story beyond this site (amplify.hcnsw.org.au). 

And thank you again for the important work that you do!

The team at Health Consumers NSW

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Page last updated: 11 May 2020, 15:57