Visiting Guide - Enabling family presence in a COVID-19 normal world

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Front cover of Vising Guide showing a younger hand holder the hands of an older person who is resting in a hospital bed.

Together NSW has achieved exceptional results in the face of this one in a hundred year pandemic. Unfortunately, these results have been achieved at great cost, including separating patients and families from each other at difficult and critical times.

The Visiting Guide outlines the findings of the COVID-19 Consumer Leaders Taskforce investigation into the impacts of changed visiting policies, and outline the principles developed to address these.

Family presence arose as a priority area by the COVID-19 Consumer Leaders Taskforce during April 2020. The resultant Guide was developed by the Taskforce with input from the Consumer Representative Hub, contributions from patients and families, and was facilitated by Health Consumers NSW.

Read the report: https://amplify.hcnsw.org.au/60039/widgets/305788/documents/177964

Watch the briefing (17 August 2020): https://youtu.be/_TYS26mMQl4

Download the briefing slides: https://amplify.hcnsw.org.au/60039/widgets/305785/documents/177958

This work brings together personal experiences, observations and feedback gathered since February 2020 and the onset of COVID-19; expertise of leading consumer representatives who are attuned to and experienced with system and service responses; and lessons learned by health peers both locally and internationally.

The Guide focuses specifically on the separation of patients from their families and care partners, and identifies nine principles that can be incorporated into visiting policy and practice for a COVID-19-normal world.

The full side deck is available as a PowerPoint file to consumer representatives as an advocacy tool from the Consumer Rep Hub. Consumer reps are encourage to join the Hub here: https://amplify.hcnsw.org.au/covid-consumer-rep-hub

Front cover of Vising Guide showing a younger hand holder the hands of an older person who is resting in a hospital bed.

Together NSW has achieved exceptional results in the face of this one in a hundred year pandemic. Unfortunately, these results have been achieved at great cost, including separating patients and families from each other at difficult and critical times.

The Visiting Guide outlines the findings of the COVID-19 Consumer Leaders Taskforce investigation into the impacts of changed visiting policies, and outline the principles developed to address these.

Family presence arose as a priority area by the COVID-19 Consumer Leaders Taskforce during April 2020. The resultant Guide was developed by the Taskforce with input from the Consumer Representative Hub, contributions from patients and families, and was facilitated by Health Consumers NSW.

Read the report: https://amplify.hcnsw.org.au/60039/widgets/305788/documents/177964

Watch the briefing (17 August 2020): https://youtu.be/_TYS26mMQl4

Download the briefing slides: https://amplify.hcnsw.org.au/60039/widgets/305785/documents/177958

This work brings together personal experiences, observations and feedback gathered since February 2020 and the onset of COVID-19; expertise of leading consumer representatives who are attuned to and experienced with system and service responses; and lessons learned by health peers both locally and internationally.

The Guide focuses specifically on the separation of patients from their families and care partners, and identifies nine principles that can be incorporated into visiting policy and practice for a COVID-19-normal world.

The full side deck is available as a PowerPoint file to consumer representatives as an advocacy tool from the Consumer Rep Hub. Consumer reps are encourage to join the Hub here: https://amplify.hcnsw.org.au/covid-consumer-rep-hub

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I've been promoting the Guide (and the briefing) here in Victoria to my colleagues, and to our Consumer Leadership Reference Group. The feedback has been so positive. Thank you for the work involved, and for sharing the knowledge so generously.

Belinda 9 months ago